RESUMPTION OF ROUTINE SERVICES

We are delighted to announce that since the guidance has changed, we have re-opened our practice for the provision of routine care.

We have made significant changes to our practice to ensure that your visit is a safe and pleasant one. We look forward to welcoming you back.

Please visit our COVID-19 page for further details.

 

Holbrook Dental Practice, 1 Howard Street, Fishergate, Fulford Road, York YO10 4BQ

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COVID-19 Return Procedures

Important Announcement - Practice Reopening

Dear patients,

Firstly, we hope you and your loved ones have been keeping safe and well during these uncertain times. As you may be aware, in compliance with government directives, we temporarily closed the practice and ceased all treatment.

We are delighted to announce that the guidance has changed as of 28th May 2020 to say that we are able to reopen for the continuation of routine care from Monday 8th June 2020.

Your safety and confidence are paramount, and so we have been working tirelessly during the lockdown to keep up-to-date with all guidance and measures relating to COVID-19. We have put a number of extensive safety measures in place, over and beyond recent guidelines, to ensure an even safer environment for you, our team, and the wider community. We will be implementing a phased return to practice.

 

1. Screening prior to appointments

Before your appointment, a member of our team will call you to carry out a screening questionnaire for COVID -19, which will then be repeated on the day of your appointment. We may ask you questions about any changes to your medical history so that we can update our system in advance.

2. Changes to appointment scheduling

In order to maintain social distancing, we aim to control the number of people entering and leaving the practice. Please try to arrive only a short period before your appointment and travel alone if possible.

If possible, please attend alone. We understand that some of our patients, especially children and individuals with disabilities would need to bring an accompanying person along; please let us know in advance if you plan to attend with a family member or carer present.

We request that you wait until a few minutes prior to your scheduled appointment time before entering the practice. This will permit us to direct you straight to the treatment room, where we will be ready for you.

3. Temperature checks

Before entering the practice, we will use a non-contact thermometer to record your temperature. If it exceeds 37.8°C, we would be unable to admit you and would advise self-isolation in keeping with government guidance.

4. Additional hand sanitisers

Upon entry, we request all patients to use hand sanitiser and a member of staff will direct you straight to your clinician’s surgery.

5. PPE (Personal Protective Equipment) upgrades

You’ll likely notice an increased level of PPE our clinicians and nursing staff are using as recommended by recent evidence, but don’t be alarmed as this is purely a protective measure. However, we would like to assure you that we have adequate stock of FFP3 respirator masks to carry out your procedure safely.

Once your appointment is complete you may need to wait with your dentist for a period until the reception staff are able to see you to help control the flow of people through the practice and maintain social distancing.

6. Additional measures

Whilst we pride ourselves on the level of our infection control, we will be going even further with regular cleaning of all surfaces around the practice, additional disinfection measures in surgeries, and soon to be installed medical grade air purifier and filtration systems. The amount of seating in the waiting room has been reduced to encourage social distancing and to have easily cleansable surfaces.

If we have reason to think you are at risk of being infective, even if you are without symptoms, we will not be able to see you for at least 2 weeks. We appreciate your understanding for this necessity. Similarly, if you develop symptoms within 2 weeks after your appointment, please inform us as soon as possible.

We will continue to develop our strategy to improve safety for all. As such, please check the website for relevant updates. Guidelines are constantly changing and we are adapting on an almost daily basis.

We cannot thank you all enough for your ongoing understanding and support during this difficult time.

Looking forwards to seeing you soon.

The Restore32 Team at Holbrook Dental Practice

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